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Complaint to a bank or the Financial System Mediator — sample 2026

A complaint to a bank, credit or insurance organisation and, after its answer, to the Financial System Mediator.

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What the document contains

  1. To whom: first the bank, credit or insurance organisation, then the Financial System Mediator
  2. From whom: the person with identity data and the contract number
  3. The title “Complaint” (or “Claim”)
  4. The contract (number, date), what happened, the amount in dispute and the demand
  5. In a complaint to the Mediator, that the organisation was applied to first and its answer, or the lack of one
  6. Attachments, date and signature

What to know before signing

  • The Mediator examines a dispute after the person has first applied to the financial organisation, and that step is stated in the complaint.

What to attach

  • A copy of the contract
  • The demand made to the organisation and its answer

Legal basis

  • «Ֆինանսական համակարգի հաշտարարի մասին» ՀՀ օրենք

This page is general information, not legal advice. Check the document against your own situation before using it; for a complex case, consult a lawyer.

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  • Consent to personal data processing
  • Consumer claim to a seller

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